AT&T uses social media as damage control for tech support complaints

Don't you hate it when your land line's eff'ed-up? Our local phone bill rates have increased, but our phone usage has not, and it's grating to have to pay for AT&T service that has NO COMPETITION WHATSOEVER. So when our phone line went dead last weekend, trying to contact someone to repair it was problematic. 

( Read my interesting exchange with AT&T's Tweep minion... )

Daniel haz a sad? :(

• Thu, 12:37: 157. Daniel, Vala, Zelenka. Faulty system. OMGOMGOMG flailflaiflail http://j.mp/lZZ2rz
• Thu, 22:41: Now I understand what authors who write angsty stories go through. It's always confounded me giving feedback for such … http://j.mp/jAisNP
• Fri, 01:39: SPARKLY SPARKLY SPARKLY! Yay Gatefic video hosting! http://j.mp/iVEfuK
• Fri, 01:56: Daniel haz a sad? :( http://j.mp/isdmuN
• Fri, 01:56: i haz a sad :( http://j.mp/kISTO7
• Fri, 02:07: "It's like Rick-rolling, but you're trapped all day." ACCURATE. http://j.mp/myRD4S
• Fri, 02:11: Daniel's "Say what?" face! LOL Sleeping!Rodney = adorable Vala's hairdryer! Teyla's bantos Rods! Lovely icons. ;) http://j.mp/mlli7E
• Fri, 03:36: AT&T uses social media as damage control for tech support complaints http://j.mp/kOJIVw
• Fri, 03:50: @Dankriss2011 It's actually scary how huge telecommunications corporations are watching us via Twitter & Facebook. http://j.mp/k0PnPT
• Fri, 03:58: Which is why I auto-Tweeted this LJ entry -- so that anyone in the world, including AT&T's "Social Media Care" team can … http://j.mp/jwi4Og

( Read more... )